Refund policy
Barvelle™ Return & Refund Policy
Last updated: November 10, 2026
At Barvelle, we want every pour to be a good one. If you are not happy with your order, we will make it right.
30-Day Money-Back Guarantee
You have 30 days from the date your order is delivered to request a refund. If you are not satisfied with your Barvelle product for any reason, contact us within that window and we will refund your purchase.
No Need to Ship It Back
You do not need to return the product to receive your refund. Just reach out to our team and we will take care of the rest.
How to Request a Refund
- Email us at support@thebarvelle.com within 30 days of delivery.
- Include your order number and the name on the order.
- Tell us briefly what went wrong. Your feedback helps us improve.
Our team responds within 1 to 2 business days.
When You Will Receive Your Refund
Once your refund is approved, it is processed within 3 business days to your original payment method. Depending on your bank or card provider, it may take an additional 5 to 10 business days to appear on your statement.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, email us within 30 days of delivery with your order number and a photo of the issue. We will send a free replacement or issue a full refund, whichever you prefer.
Lost or Missing Orders
If your tracking shows your order as delivered but you have not received it, contact us within 14 days of the delivery date and we will help you resolve it. See our Shipping Policy for more details.
Order Cancellations
To cancel an order, email us within 12 hours of placing it. Once an order has shipped, it can no longer be cancelled, but it is still covered by our 30-day money-back guarantee.
Limits
Refunds are limited to one per customer, household, or payment method. We reserve the right to decline requests that show signs of fraud or abuse of this policy.
Contact Us
Have a question about your order or this policy? Email support@thebarvelle.com and our team will be happy to help.
Barvelle